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AeC is the biggest buyer relationship firm in Brazil and its reliable and custom-made buyer care solutions aid businesses build seamless stop-user experiences.
SAN ANTONIO, March 29, 2024 /PRNewswire/ — Frost & Sullivan recently researched the customer skills outsourcing products and companies industry and, in preserving with its findings, acknowledges AeC with the 2023 Company of the 365 days Award. AeC is connecting skills with prominent buyer carrier to amplify efficiency and optimize the customer’s industry dart. AeC leverages synthetic intelligence (AI), info intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and true human experiences to make sure an optimal buyer skills (CX) in its consumers’ industry operations.
The firm helps businesses carry a excellent CX to live aggressive within the marketplace and meet its consumers’ demands. It repeatedly targets to spice up stop-user CX by fastidiously analyzing buyer info, testing unusual industry units, and adjusting its processes in preserving with buyer feedback.
AeC drives its consumers’ digital transformations with revolutionary tools that offer superior industry direction of outsourcing (BPO) products and companies. The firm launched Vision, an superior and intuitive resolution that allows managers to trace agents’ efficiency and carry efficient aid. Moreover, its AeC HR skills platform, Robbyson, assists businesses by increasing engagement and efficiency with AI to mechanically estimate, suggest, and forecast outcomes.
“With a legacy of BPO products and companies management, the firm’s compelling designate proposition underpins its sustained success. AeC holds a solid space with a assorted consumer putrid, serving industry leaders of every market, along side four of the terminate 5 Brazilian unicorns and two of the terminate 5 power organizations in Brazil,” said Sebastian Menutti, industry most predominant at Frost & Sullivan.
With its buyer-centric diagram, the firm supplies consulting and highly custom-made projects for its consumers. AeC bases its operations on the core precept that its success relies on buyer satisfaction. For this design, the firm meets with consumers on the pre-sales stage to name their explicit industry requirements and challenges to construct tailor-made solutions.
“The firm acknowledges that offering a total product portfolio that aligns with broader market traits (e.g., omnichannel buyer products and companies, automation capabilities, and tools that address security challenges) is a key differentiator. Which potential that reality, it repeatedly leverages skills to spice up the efficiency and effectiveness of its products and companies, corresponding to automating processes and utilizing info analytics to design insights into stop users’ behaviors and preferences,” popular Valentina Barciasimplest practices examine analyst at Frost & Sullivan.
Every yr, Frost & Sullivan provides a Company of the 365 days award to the organization that demonstrates excellence in the case of development strategy and implementation in its field. The award acknowledges a excessive degree of innovation with products and technologies, and the following management in the case of buyer designate and market penetration.
Frost & Sullivan Most productive Practices awards glimpse companies in assorted regional and world markets for demonstrating prominent achievement and superior efficiency in management, technological innovation, buyer carrier, and strategic product development. Industry analysts examine market individuals and measure efficiency thru in-depth interviews, analyses, and extensive secondary examine to name simplest practices within the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-infamous for serving to traders, corporate leaders, and governments navigate economic adjustments and name disruptive technologies, Mega Traits, unusual industry units, and companies to action, ensuing in a continuous waft of development opportunities to power future success. Contact us: Originate the dialogue.
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About AeC
AeC is a Brazilian skills firm specializing in buyer family. Leading by innovation, essentially the most prominent is the warm diagram of facing folks and applying reducing-edge skills in its processes, corresponding to synthetic intelligence, cloud products and companies, analytics, and automation tools. For over 30 years, it has developed custom-made person skills solutions available within the market, serving to companies in assorted segments, corresponding to digital businesses, fintech, monetary sector, telecommunications, products and companies, retail, insurance coverage, power, and health. For the time being, AeC has more than 43,000 workers and is certified by the Substantial Living to Work Institute (GPTW).
